Privacy Policy

1. Information We Collect

We may collect personal information including:

• Identity Details: Full name, date of birth, gender, NDIS participant number

• Contact Details: Phone number, email address, postal address

• Support Needs: Information about your disability, required supports, medical details relevant to service planning

• Communication Records: Phone calls, emails, online forms, and in-person discussion recordsWe collect only information necessary to provide accurate guidance and appropriate services.

2. How We Collect Your Information

Your information may be collected:

• By phone

• Via email

• Through online forms

• During in-person meetings

We do not collect personal information from third parties without your consent unless required by law.
 

3. Why We Collect Your Information

Your information is collected to:

1. Respond to inquiries about our services

2. Assess your support needs and plan services

3. Communicate with you effectively regarding your inquiry

4. Comply with legal and regulatory obligationsYour information is used solely for these purposes unless you give consent for other uses.

4. How We Use Your Information

We use your information to:•Answer questions and provide accurate service information

• Assess eligibility and support needs

• Customise and deliver appropriate services

• Maintain service records•Meet legal and regulatory obligations

We do not sell or use your information for marketing without your consent.
 

5. Sharing Your Information

We never sell your personal information. We may disclose information:

• When required by law or government agencies

• To third-party service providers who assist in service delivery (with confidentiality agreements)

• With your consentWe only share what is necessary for service provision or compliance.
 

6. Data Security and Storage

Graceway Care implements strict security measures:

• Secure servers and databases

• Limited access on a need-to-know basis

• Staff trained in privacy and data handling

• Regular system auditsWe retain personal information only as long as necessary to provide services or meet legal requirements.

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7. Your Rights

You have the right to:

• Access the personal information we hold about you

• Correct or update inaccurate information

• Withdraw consent for certain uses where lawful

• Raise a complaint if you believe your privacy has been breached

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8. Contact us

For any privacy-related queries, access requests, or complaints, contact:

📧 Email: enquiries@gracewaycare.com.au

📞 Phone: +61 420 368 933

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9. Policy Updates

We may update this policy to reflect changes in law or service practices. Major changes will be communicated via our website or direct contact.